Are you passionate about the Warhammer universe? Do you love gaming, especially strategy card games? If so, then we are looking for you!

At Everguild, we are always interested to hear from people with the drive and enthusiasm to work on exciting and challenging projects. If you have a passion for making great strategy card games, don’t hesitate to contact us!

Even if there are no open positions matching your skills at this moment, applications from all levels of experience and seniority are always welcomed. Please forward a recent resume and cover letter including why you are interested in working at Everguild to jobs@everguild.com and we will guide you through our recruitment process.

Job openings

Status: Part-time. 20 hours a week

Salary: Negotiable, DOE

Location: Madrid, Spain / Remote

We are currently looking for a Customer Support Specialist. The ideal candidate is highly organized, with deep knowledge of our games The Horus Heresy: Legions and Warhammer 40,000: Warpforge, with excellent customer service skills, as well as superb written and verbal communications. As a Customer Support Specialist you will help players around the globe with their issues and queries, ensuring the smoothest play experience possible.

Core Responsibilities:

  • Assist player queries in a timely and accurate way through our different channels.
  • Investigate and provide information to customers about game related queries, account status, transactions and technical problems.
  • Analyze, summarize and report product malfunctions, feature requests, player complaints and feedback with the development team.
  • Remain up to date with the latest developments in the games.

Requirements

  • Excellent written and verbal communication skills in English.
  • Work experience in a customer support or community management role.
  • Deep knowledge of “Warhammer The Horus Heresy: Legions” and “Warhammer 40,000: Warpforge” games.
  • Robust troubleshooting skills.

Additional considerations (Pluses)

  • Work experience in other roles within the game industry.
  • Passion for strategy card games. 
  • Passion for Warhammer 40,000. 
  • Knowledge of game design.
  • Unity Engine experience.

We offer:

  • Permanent part-time contract and competitive salary (based on experience).
  • Close interaction with the development team, gaining first-hand experience in game development and live-ops.
  • Flexible working hours

Required Application Materials:

  • Cover Letter where you let us know why you are interested in working at Everguild.
  • CV in English.

Please send your application to jobs@everguild.com. Remember to include the position that you are applying for and your availability.

There are a few bottles and a notebook in colour black with the Everguild logo printed on them, white over black. These things are laying on a table in a bright office room.